We are aware of the importance of protecting the privacy of all our clients. Therefore, we want to show our privacy policies to explain how we handle the personal data collected; these data are used for specific purposes that we will also detail below.
The entity responsible for collecting personal information and data is:
If you have any doubts, questions or would like to make a suggestion regarding data protection, you can contact us by email at: info@imachupicchu.com
Regarding how data information is collected and used, regarding our users and those who browse our website, it is set out below.
Being a website, we are aware of free accessibility to users. For this reason, the object to be protected, herein, makes direct reference to personal data that can help identify a natural person, which is recorded in our navigation system.
The information collected is done automatically. Anyone who enters our website, from any device, will automatically issue information for programming and technical reasons. This automated data is recorded separately from non-automated data. The automated data that is recorded is:
This data helps us in the following tasks:
In the case of the IP Address, it is only stored for fourteen months. We are aware of the IP address to know that our services and web pages are being used appropriately.
The data necessary for registration are:
The user account is for exclusive use for our systems and services. To do this, we will need the aforementioned data.
All clients, when providing their data, have an alternative so that they can manage and configure their user account. By agreeing to be a user, a user and server agreement is concluded free of charge. In all profiles, we will collect the exposed data. Browsing is free and only those who wish to be direct users of our services must register or create an account.
Thanks to the presence of the account, you can create lists of favorite places, activities to do and tours. All this can go into the wish list or favorites.
To contribute to the improvement of our services, on our website, we enable a section to rate and comment on the tours that the user has taken. After the tour has concluded, you may be sent a short survey that you can complete voluntarily.
If you decide to take the survey, we will collect the information you left us to organize some improvements, while the comments will be published on our website. You can request that your comment be removed at any time.
At any time, you can choose to unsubscribe, so that you do not receive requests for surveys or others. The direct way to unsubscribe is from the user profile and settings. Another alternative is through a request to the email: info@imachupicchu.com
Collecting this data helps us generate better services for all customers. Also so that all new users or potential clients can find information to solve their doubts or interests.
Our services are limited for those who decide or dare to hire our services. All procedures, requests and any other communication will be carried out by email and WhatsApp.
Our website is located within the storage services of Amazon Web Services (AWS). Thanks to its sophisticated system we have access to statistical data and analysis provided by its own servers. Consequently, data processing and privacy are guaranteed protection. All services are regulated with privacy laws.
Contact with our services and website is, as we already mentioned, immediate communication, through WhatsApp, since our responses are usually direct. But to send confirmation of our reservations and other similar things, we use Gmail services.
At the time of making the reservation, data is collected to help us identify your interests and proceed with the reservation of the service. The data and information we collect are: names, surnames, email address, telephone number, number of companions (if necessary), date and time of arrival, start date of the tour.
In some cases more information may be collected upon request for some tours or activities. In some cases, the data will be transferred to the service providers to make the requested reservation or activity. All information obtained will be used exclusively to achieve the reservation satisfactorily.
Reservations are confirmed by email. All tickets for the reservations and services you have purchased with us will also be sent to you sequentially. At the same time, you will have reservation details within the user profile.
The user or interested party has payment options to obtain their reservation. When making the payment you will be asked for some information to facilitate validation according to the payment method, as we will see later.
For credit card payments, we use the service of our provider NIUBIZ, which is located in Peru. The payment details will be sent by NIUBIZ who will contact the banks or financial institutions. If you have made the payment with credit/debit cards, we only receive the payment information along with the last four digits of the card number with which you made the payment. This is the only information we will receive from your card.
Payments through PayPal have a more fluid system. In this type of payment you work directly with PayPal who issues the payment made. This payment issue comes to us confirming the data and the service or service code that the client has selected.
In this case PayPal will request other information that is associated with said company. While the information that will be issued to us about our clients will only be that the payment has been completed.
In the event that a refund occurs, for any reason that allows such a refund, the money will be refunded using the same payment method with which I made the reservation.
Each of our services will present its terms of cancellations and returns in a particular way. Since our services, for example, excursions to the Inca Trail or Machu Picchu, operate under the authority of the Ministry of Culture and the impositions they make regarding the retention of tickets or their return, it will be under the first consent of these entities of the Peruvian State.
Cookies are functions that help us know specific information about users. At the same time they function as small program additives that will help you log in. Cookies also help us recognize the functions our website performs for users.