We are aware of the importance of protecting the privacy of all our customers. Therefore, we want to present our privacy policies to explain how we handle the personal data collected. This data is used for specific purposes, which we will also detail below.
The entity responsible for collecting information and personal data is:
If you have any doubts, questions, or suggestions regarding data protection, you can contact us via email at: info@machupicchuterra.com
Below, we explain how we collect and use user information and data from those browsing our website.
As a website, we are aware of the free accessibility for users. Therefore, the data to be protected refers directly to personal data that can help identify a natural person, which is recorded in our navigation system.
The information collected is done automatically. Any person who accesses our website from any device will automatically emit information due to programming and technical reasons. These automated data are recorded separately from non-automated data. The automated data recorded include:
These data help us with the following tasks:
Regarding the IP Address, it is only stored for fourteen months. The IP address is recorded to ensure our services and website are used properly.
The required data for registration are:
The user account is for exclusive use within our systems and services. For this, we require the aforementioned data.
All customers providing their data have an option to manage and configure their user account. By accepting to be a user, an agreement between the user and the server is celebrated free of charge. In all profiles, we collect the disclosed data. Browsing is free, and only those who wish to be direct users of our services must register or create an account.
Thanks to the account feature, you can create lists of favorite places, activities, and tours. These can be added to the wishlist or favorites list.
To contribute to improving our services, we have enabled a section on our website to rate and comment on tours taken by users. Once the tour is completed, a short survey may be sent, which can be completed voluntarily.
If you decide to complete the survey, we will collect the information provided to organize improvements, while comments will be published on our website. You can request the removal of your comment at any time.
At any time, you can choose to opt-out of receiving survey requests or other communications. The direct way to opt-out is through your profile and user settings. Another alternative is by sending a request to info@machupicchuterra.com.
Collecting this data helps us generate better services for all customers. It also helps new users or potential clients find information to address their doubts or interests.
Our services are limited to those who decide to contract our services. All procedures, requests, and other communications will be conducted via email and WhatsApp.
Our website is hosted within Amazon Web Services (AWS). Thanks to its sophisticated system, we have access to statistical data and analytics provided by its own servers. Consequently, data processing and privacy are guaranteed protection. All services are regulated by privacy laws.
Our contact methods include immediate communication through WhatsApp, as our responses are usually direct. However, to confirm reservations and other similar services, we use Gmail.
When making a reservation, we collect data that helps us identify your interests and proceed with the service booking. The data we collect includes:
In some cases, additional information may be requested for certain tours or activities. In some cases, data may be transferred to service providers to complete the booking. All information obtained will be used exclusively to ensure a successful reservation.
Reservations are confirmed via email. Additionally, all tickets for reservations and services purchased will be sent sequentially. Reservation details will also be available in the user profile.
The user or interested party has payment options to complete their reservation. When making a payment, some data may be requested to facilitate validation, depending on the payment method.
For credit card payments, we use our provider NIUBIZ, located in Peru. Payment data is processed by NIUBIZ, which liaises with banks or financial institutions. If payment is made via credit/debit card, we only receive the payment information along with the last four digits of the card used.
PayPal payments operate smoothly. In this type of transaction, PayPal processes the payment and confirms it to us, along with service details or a service code selected by the client.
In this case, PayPal may request additional data associated with their system. However, the only information we receive is confirmation that the payment was completed.
If a refund is necessary for any permitted reason, the reimbursement will be made via the same payment method used for the reservation.
Each of our services will have specific cancellation and refund terms. For example, services such as Inca Trail or Machu Picchu tours operate under the authority of the Ministry of Culture. Therefore, ticket retention or refunds are subject to the consent of this Peruvian government entity.
Cookies are functions that help us gather specific user information. They also serve as small program add-ons that facilitate login sessions. Cookies help recognize how our website functions for users.